Workplace Mediation
RESOLVING CHALLENGES OR CONFLICTS
Resolving challenging situations with a conflict resolution expert
Workplace Mediation
An organization is healthy, when differing opinions are part of normal work. However, if disagreements are not properly managed, they can escalate into conflicts. Workplace mediation is one possible solution in these situations. Conflicts heavily drain the psychological and eventually physical resources of employees. It is in the entire organization’s interest to resolve conflicts so they do not affect employee well-being, collaboration, and ultimately the company’s performance.
It is clear that disagreements arise among people in some form almost daily, and often these situations can be resolved without external support. However, sometimes situations persist, and it may be necessary to examine the situation with an external expert. We offer organizations the opportunity to assess the situation and seek solutions together with the help of an impartial mediator.
Workplace mediation or development training
Moving toward a shared vision for the future
We help teams and employee groups facing challenging situations or conflicts understand each other’s perspectives and discover new, more effective ways to collaborate. Through guided discussions, agreements can be reached in a constructive and solution-oriented manner, often restoring – or even strengthening – mutual understanding and the willingness to work together.
This process can be conducted as formal workplace mediation, development training, or a more general collaboration-building process that incorporates mediation techniques. Ultimately, the goal is always to establish and document a shared agreement on how the parties will work together moving forward.
Bravers’ Sanna Fäldt brings expertise as both a certified workplace mediator and brief therapist, ensuring a professional and holistic approach to conflict resolution and team development.
The steps of workplace mediation:
1. Ordering and starting the mediation process
2. Informing participants of the mediation
3. A joint information meeting for all process participants
4. Confidential 1:1 interviews with all participants
5. A joint mediation discussion (or several) for all participants
6. Writing the mediation agreement
7. A follow-up discussion in a few months
Development Training - Exploring Team Challenges and Opportunities
In development training, all team members are interviewed individually to form an overall picture of what is already working well in the team and what could be improved. The key points from the interviews are presented and worked on with the team using a solution-focused and dialogic approach. Development training may also include coaching elements as needed. The day’s result is concrete plans on how to develop activities or collaboration. Often, a follow-up meeting is scheduled a few months later to assess progress.
Pricing
Workplace mediations can be conducted entirely online, face-to-face, or in a hybrid format. If there are multiple parties involved, two mediators can be used, although one mediator is often sufficient. Bravers’ lead mediator is Sanna Fäldt, who has been trained as a workplace mediator and has been leading mediation processes since 2021.
We charge €220/hour + VAT 25,5% for workplace mediation. For example, the process of mediating a conflict between two people takes an average of 8-10 hours based on our experience, but each mediation situation is unique.
Development training consists of individual interviews as well as joint training and working days. The hourly rate for interviews is €160 / hour (+VAT 25,5%), and the cost of training days depends on their duration and content.
Example: The cost for development training for a team of ten people, including interviews and two full days of training, is €10,000.
Prices are subject to the current VAT rate (25,5%).
Mediation in a in a high-demand support team
Organization:
A Finnish support services organisation.
Participants: Three team members, including the team lead
Challenge:
Tensions had developed between a team leader and two team members, and the situation called for a structured dialogue to clarify and resolve the issues.
Approach:
The team leader engaged Bravers to carry out a traditional workplace mediation process, which included individual interviews followed by a joint facilitated mediation session.
Impact:
The tensions were openly addressed in a shared conversation, and the group agreed on principles to restore collaboration to its previously effective level. The dialogue also incorporated coaching elements around communication styles and the foundations of trust.
Development Training Case
Organization:
A domestic medium-sized organization
Team Size < 30
Challenge:
The collaboration and communication within the team were not functioning optimally due to a rapid organizational restructuring and residual issues from the past.
Approach:
We interviewed all team members and created an analysis of the situation, highlighting the team’s strengths and areas for development in relation to their internal goals. During a joint development and training day, we reviewed the results, discussed them, and worked in small groups to generate ideas and solutions for the most critical development areas. At the end of the day, the ideas were presented and used to create a development plan. Additionally, individual and group coaching was provided to the leaders to support the achievement of these goals. The development project will continue with a half-day training and development session approximately four months after the initial session. During this follow-up, we will analyze together how things have started to change and develop.
Impact:
The interviews and the joint training day helped participants to see the situation from a broader perspective, engage in deep discussions on even difficult topics, and get to know each other better, which increased good team spirit and trust.
Get to know our other services
Development of team leaders and employees
Corporate training
Mentoring of leaders and team leaders
Individual coaching
Development of leadership teams
Leadership team training